ALL POSTAGE TO THE UK IS FREE!
Items will be sent via Royal mail 48hr delivery and dispatched on the same working day if ordered before 3pm. Please bare in mind that weekends and Bank holidays are not considered as posting days.
If you would like your item quicker, then just select the 1st class service option in the checkout. This should get your goods to you within 1 working day of dispatch. The cost for this service is £4.00
European shipping will cost you £11.00
worldwide (anything outside of Europe) is £14.00
For overseas orders please allow 5-14 days. If you have not received your order in this time, don’t worry as delays do occasionally occur.
It is your responsibility as the customer to ensure that someone is available at delivery address you provide when your order is delivered. If your order is returned to us by the carrier because they couldn’t deliver the goods or because you didn’t arrange to collect your order from their offices you will be required to pay an additional postage charge before we re-supply your goods.
We believe that you will be delighted with your products but there may be occasions when you want to cancel your order after we have dispatched your goods to you.
If you want to cancel your order, within 14 days of having received your goods, you should print out your original receipt e-mail and return the goods in their original packaging to us along with the receipt e-mail. Please contact us prior to returning the goods.
A full refund will be issued if it is clear the products haven’t been used or damaged in any way & in their original packaging. When returning items you will be responsible for them until they reach us. Postal costs incurred by yourselves will not be reimbursed.
DAMAGED OR INCORRECT GOODS
If you wish to return an item to us that is damaged, which you did not order, or for any other reason that is our fault, you must contact us within 14 days of receiving the goods so we can make arrangements to either refund you the purchase price or replace the damaged/wrong items. Customers wishing to report a damaged or incorrect order can do so by emailing us or phoning our customer service line on 01637 872019 (Mon-Fri 9:30am-5pm and Saturday 9:30am-1pm GMT/BST).
All incorrect items to be returned in their original packaging.
Please do not return items to us without having contacted us in advance. We will contact you to let you know what to do with the goods that you wish to return to us.